These terms explain the use of the iGateways website and key conditions relating to our services. Please read them together with your selected plan, order confirmation and applicable service agreement.
1. Service Availability and Enquiries
Broadband installation depends on network availability and technical feasibility at your address. Submitting a website form or WhatsApp enquiry does not confirm a connection. Our team will confirm availability, charges and installation arrangements before activation.
2. Plan Prices and Charges
Broadband plan prices displayed on this website include GST. Please check the validity and benefits of your selected plan before payment.
Any applicable installation, Router, ONU or other additional charges will be communicated separately before you confirm your order.
3. Router, ONU and Equipment Ownership
Routers, ONUs and other equipment purchased by the customer belong to the customer and do not need to be returned when the connection ends.
Equipment identified as company-owned remains the company's property. Such equipment must be returned when the connection is discontinued, when switching to another ISP, or when relocating and the equipment is no longer required for the existing connection. Please contact our team to arrange its return.
4. Speed and Connectivity
Connection performance may be affected by Wi-Fi signal strength, router capability, device limitations, connected devices, internal wiring and the websites or applications being accessed. For troubleshooting, our team may request a speed test using a compatible device connected by Ethernet cable.
Maintenance, power failures, fibre damage or upstream network faults may cause interruptions. Please report connectivity issues to our support team for assistance.
5. Renewal, Plan Changes and Price Revisions
Please check your plan expiry date and contact our team for renewal, upgrades or downgrades. Our team will confirm the effective date, applicable charges, validity and benefits before you confirm a plan change.
Plan prices, benefits and offers may change from time to time. Please confirm the current details before purchase or renewal. Changes will apply to new subscriptions and renewals. Existing prepaid plans will continue on their agreed terms until the current validity expires.
6. Cancellation, Relocation and Refunds
For cancellation, relocation or refund requests, please contact our support team with your customer ID, registered mobile number and payment details.
Our team will review your request and explain the applicable process, eligibility and any charges under your service agreement and applicable law.
7. Responsible Use
Customers must use the connection lawfully and keep account credentials secure. Do not use the service for fraud, unauthorised access, malware distribution or other unlawful activity.
8. OTT, IPTV and Business Services
OTT, IPTV and business services are subject to the selected package and any applicable provider terms. Confirm subscriptions, supported devices, validity and service commitments with our team before purchase.
9. Website Information and Content
Website information is provided to help you understand our services. Please confirm address-specific availability and final order details with our team.
Website browsing is free; broadband and other paid services are governed by their agreed service terms. Nothing on this page excludes rights or responsibilities that cannot be excluded under applicable law.
Website content and branding belong to their respective owners. You may view the content for personal information. Republishing content or using branding requires the relevant owner's permission unless otherwise permitted by law.
10. Privacy and Cookies
Please read our Privacy Policy for information about how we handle enquiry details and website data, including cookies and analytics where used.
11. Contact and Complaints
For service assistance, billing questions, cancellations or refunds, contact:
Phone:
+91 8424841002
Email:
support@igateways.co.in
Online:
Complaint / Enquiry Form
If your complaint remains unresolved, request the applicable service provider's complaint escalation or appellate authority details from our team.