Privacy Policy

This Privacy Policy explains how iGateways handles information collected through igateways.co.in and related website enquiries, connection requests and customer support communications.

It covers our website forms and communications initiated through the contact options on our website. Any separate service agreement or notice provided during customer onboarding may contain additional information about service-related data processing.

1. Information You Provide

Depending on the form or contact method you use, you may provide:

• Your name and mobile number.
• Your email address, where provided.
• Your address or location for availability checks.
• Your customer ID, where applicable.
• Your selected plan or service requirement.
• Your enquiry type, subject, message and complaint or service request details.

Please provide only information relevant to your request. Do not include passwords, OTPs, payment card details or unrelated sensitive information in website forms or chat messages.

2. How We Use Your Information

We use information relevant to your request to:

• Respond to enquiries and availability requests.
• Discuss broadband plans, services and connection requirements.
• Handle complaints, technical support and service requests.
• Maintain records needed to follow up on your request.
• Operate, troubleshoot and protect the website against misuse.
• Understand website usage and improve its content and functionality.
• Meet applicable obligations and handle disputes where necessary.

When you submit a request, we may contact you by phone, email or WhatsApp to respond to that request. Submitting an enquiry is not blanket consent for unrelated promotional communications.

3. Technical Information and Cookies

Website hosting and security systems may process technical information such as IP addresses, browser and device information, requested pages, referring pages, timestamps and error records. This information can help operate the website, diagnose problems and detect misuse.

The website may use cookies or similar technologies for website functions and analytics. You can manage or delete cookies through your browser settings. Blocking cookies may affect some website functions.

4. Google Analytics

We use Google Analytics to understand how visitors use our website. Depending on its configuration and your privacy settings, it may use cookies and process information about browser or device characteristics, pages visited and interactions with the website.

Google Analytics 4 does not log or store individual IP addresses. Website server logs are separate from Google Analytics.

For more information, please read Google's Privacy Policy . Google also provides a Google Analytics opt-out browser add-on for supported browsers.

5. Google Maps, WhatsApp and External Links

Our Contact page includes Google Maps. Loading or interacting with the embedded map may allow Google to process technical information under its own privacy policy.

WhatsApp buttons open WhatsApp so you can contact our team. Where a form prepares a WhatsApp message, the details you enter may be included in the WhatsApp link and message. Please review the message before sending it.

WhatsApp, social media platforms, external speed test websites and other linked services operate under their own privacy policies. Please review those policies when using their services.

6. Sharing Information

Handling website enquiries and support requests can involve hosting, email, analytics and communication service providers. Information relevant to your request may also need to be shared with personnel or service partners responsible for availability checks, installation or support.

Information may be disclosed where required by applicable law or a valid legal request, or where necessary to investigate misuse, protect rights or resolve a dispute.

7. Retention and Security

Retention needs vary according to the type of enquiry, support request, service record and applicable obligations. Contact us if you would like information about the retention of records relating to your request.

Information submitted through the website may be held in website records, email correspondence or the communication service used to handle your request. No internet transmission or storage system can be guaranteed completely secure.

8. Correction and Deletion Requests

You can contact us to request access to, correction of or deletion of personal information you have provided. You may also ask us to stop optional communications.

We may need to verify your identity before acting on a request. Some records may need to be retained to meet applicable obligations, resolve disputes or maintain necessary service records. We will explain any relevant limitation when responding.

9. Children's Information

Our enquiry and connection request forms are intended for adults arranging services. Children should ask a parent or guardian to contact us on their behalf.

If you believe a child has submitted personal information that should not be held by us, please contact our team so we can review the request.

10. Changes to This Policy

We may update this policy to reflect changes in the website, services or information handling. The latest version and its update date will appear on this page. Where additional notice or consent is required, posting an update alone does not replace that requirement.

11. Contact Us

For privacy questions or requests concerning your information, contact iGateways:

• Email: support@igateways.co.in
• Phone: +91 8424841002
• Website: Contact Us